Effective Date: 27 July 2026
Global University Admission Center (“GUAC”, “we”, “our”, or “us”), a sister concern of Telelink Group, is committed to protecting the privacy and confidentiality of our students, applicants, website visitors, parents, sponsors, and other individuals who interact with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, contact our office, receive counselling, submit an application, provide documents, or use any of our study abroad, admission, scholarship, documentation, or visa support services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Contact Us
For questions, concerns, corrections, or requests relating to this Privacy Policy or the handling of your personal information, please contact:
Global University Admission Center
Shonartori Tower, 18th Floor
13/A Biponon C/A
Bir Uttom C.R. Datta Road
Banglamotor, Shahbag
Dhaka-1000, Bangladesh
Hotline: 01329222211
Website: www.gua-edu.com
Global University Admission Center is committed to handling student information responsibly, maintaining appropriate confidentiality, and using personal information only for legitimate educational, admission, visa-support, operational, and legal purposes.
Information We Collect
We collect information that is reasonably necessary to provide our education consultancy and student support services.
Depending on the nature of your enquiry or application, we may collect personal information such as your name, date of birth, nationality, contact details, address, photograph, passport details, identification information, and other information required to establish your identity.
For university admission and counselling purposes, we may also collect academic records, certificates, transcripts, examination results, English language proficiency scores, employment history, professional qualifications, study history, study gap information, CVs, Statements of Purpose, Personal Statements, recommendation letters, and other application-related documents.
Where GUAC provides visa documentation or financial guidance, we may process information such as travel history, previous visa applications or refusals, sponsor details, bank statements, financial evidence, income information, tax or business documents, police clearance certificates, medical documents where required, and other supporting information relevant to the application.
When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, time spent on the website, referral source, and cookie-related information.
We may also retain communications made through email, telephone, WhatsApp, social media, website forms, or other communication channels when those communications relate to your enquiry, counselling, application, or our services.
How We Use Your Information
We use personal information primarily to provide professional international education consultancy services.
This may include assessing your academic profile, understanding your study goals, recommending suitable universities or programmes, preparing and submitting applications, communicating with universities, assisting with scholarships, following up on offer letters, reviewing documents, supporting visa preparation, and providing pre-departure or related advisory services.
We may also use information to communicate with you regarding application progress, outstanding documents, university deadlines, intake updates, scholarship opportunities, appointments, service updates, and other matters related to your case.
Personal information may also be used for legitimate administrative purposes such as student record management, internal reporting, service improvement, staff coordination, fraud prevention, complaint management, legal compliance, and protection of GUAC’s legitimate business interests.
Where permitted and appropriate, we may use your contact information to send information about study opportunities, university intakes, scholarships, education events, seminars, promotional campaigns, or other services that may be relevant to you. You may request to stop receiving marketing communications at any time.
How We Collect Information
We may collect information directly from you during counselling sessions, through our website, application forms, email, telephone, WhatsApp, social media, document submissions, or face-to-face communication.
Information may also be received from your parent, guardian, sponsor, authorised representative, university, educational institution, recruitment platform, service partner, or another organisation involved in your application, where such information is reasonably necessary to provide the requested service.
Sharing of Personal Information
GUAC does not sell students’ personal information.
However, international education services require information to be shared with relevant organisations involved in the admission or visa process. We may therefore share necessary information with universities, colleges, pathway providers, educational institutions, authorised recruitment partners, university representatives, application platforms, scholarship organisations, and other parties involved in processing your application.
Where relevant to the requested service, information may also be shared with visa-processing organisations, immigration-related service providers, government authorities, or other authorised parties.
We may use reputable third-party technology or business service providers for services such as website hosting, cloud storage, CRM systems, email communication, document management, analytics, IT support, and application management. These organisations may process information only to the extent necessary to provide their services.
Information may also be disclosed where required by law, regulation, court order, government request, or where disclosure is reasonably necessary to protect the rights, safety, security, or legitimate interests of GUAC, our students, employees, or partners.
International Transfer of Information
As an international education consultancy, GUAC regularly communicates with universities and organisations located outside Bangladesh.
When you apply to an overseas university or request international education services, your personal information may therefore be transferred to or processed in the country where the relevant university, institution, partner, service provider, or authority operates.
Privacy and data protection standards may vary between countries. GUAC takes reasonable steps to ensure that only information necessary for the relevant application or service is shared.
Protection of Student Documents
We understand that students may provide highly confidential documents, including passports, academic certificates, transcripts, financial statements, sponsor documents, visa records, immigration history, and other sensitive supporting documents.
GUAC takes reasonable administrative and operational measures to protect these documents from unauthorised access, disclosure, alteration, misuse, or loss.
Access to student records should be limited to authorised employees, representatives, or service providers who reasonably require the information to perform their responsibilities.
Students are encouraged to provide only the documents requested for their counselling, university application, scholarship application, visa preparation, or related service.
Data Security
We use reasonable organisational, administrative, and technical safeguards designed to protect personal information.
These may include controlled access to records, staff confidentiality requirements, password-protected systems, secure document handling, restricted account access, data backups, and appropriate digital security practices.
Although we take reasonable precautions, no method of electronic transmission, cloud storage, email communication, or internet-based system can be guaranteed to be completely secure. Users should therefore also exercise appropriate caution when transmitting highly sensitive information electronically.
Data Retention
GUAC retains personal information only for as long as it is reasonably necessary to provide our services, manage student applications, maintain appropriate business records, respond to enquiries, resolve disputes, or comply with applicable legal, regulatory, contractual, or institutional requirements.
The retention period may vary depending on the type of information, the service provided, the status of the student’s application, and the requirements of universities or other relevant organisations.
When information is no longer reasonably required, GUAC may securely delete, anonymise, archive, or otherwise dispose of it in accordance with appropriate internal procedures.
Cookies and Website Information
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve user experience, analyse website performance, and support relevant marketing activities.
Cookies may include essential, functional, analytical, or marketing cookies.
Visitors may be able to manage cookies through their browser settings or through any cookie-management options available on our website. Disabling certain cookies may affect some website functionality.
Third-Party Websites and Platforms
Our website may contain links to universities, colleges, government websites, scholarship providers, visa-related websites, social media platforms, and other third-party websites.
GUAC does not control the privacy practices, security standards, or content of independent third-party websites. Users should review the privacy policies of those organisations before submitting personal information.
Information shared with GUAC through platforms such as Facebook, Instagram, LinkedIn, WhatsApp, YouTube, or other third-party services may also be subject to the privacy policies of those platform providers.
Marketing Communications
GUAC may communicate with existing or prospective students regarding educational opportunities, university intakes, scholarships, application deadlines, education events, seminars, campaigns, and related services.
Marketing communications may be sent through email, SMS, WhatsApp, telephone, or social media where appropriate.
You may request to stop receiving promotional communications at any time. However, this will not affect essential communications relating to an active university application, admission process, visa service, payment, appointment, or other service you have requested.
Information Relating to Minors
Some students seeking education consultancy services may be under the legal age of adulthood.
Where appropriate, GUAC may request the involvement or authorisation of a parent, legal guardian, or responsible adult before processing certain information or providing particular services to a minor.
Parents or guardians may contact GUAC if they have questions or concerns regarding the handling of a minor’s personal information.
Your Rights and Choices
Subject to applicable laws and reasonable operational requirements, you may contact GUAC to request access to, correction of, or updating of your personal information.
You may also contact us regarding:
inaccurate or incomplete personal information;
changes to your contact details;
withdrawal of consent where applicable;
requests to stop marketing communications;
concerns regarding the use of your personal information; or
requests for deletion where the information is no longer reasonably required.
Certain information may need to be retained for legal, contractual, university application, dispute-resolution, fraud-prevention, financial, or legitimate business purposes.
GUAC may request reasonable proof of identity before responding to a privacy-related request.
Accuracy and Authenticity of Information
Students and applicants are responsible for providing accurate, complete, authentic, and up-to-date information and documents.
You should inform GUAC promptly if your passport details, contact details, academic information, financial circumstances, sponsorship arrangements, or other material information changes during an active application.
GUAC may request clarification, updated documents, or additional supporting evidence where reasonably necessary.
Use of Digital and Automated Systems
GUAC may use customer relationship management systems, document-management systems, communication tools, analytics, workflow automation, and artificial-intelligence-assisted technologies to improve operational efficiency and student services.
Such technology may be used for purposes such as application tracking, document organisation, communication management, internal analysis, content assistance, and service administration.
Where important decisions relate to student counselling, university applications, documentation, or visa support, GUAC aims to maintain appropriate professional oversight rather than relying solely on automated systems.
Admission and Visa Decisions
Providing personal information to GUAC and using our consultancy services does not guarantee university admission, scholarship approval, visa approval, immigration permission, employment, or post-study work opportunities.
Final decisions are made independently by the relevant universities, educational institutions, scholarship authorities, embassies, immigration authorities, government agencies, or other responsible organisations.
GUAC’s role is to provide professional consultancy, application, documentation, and related support based on the information available at the time.
Updates to This Privacy Policy
GUAC may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, university relationships, or applicable legal and regulatory requirements.
The most recent version will be published on our website with an updated effective date.
We encourage website visitors and service users to review this Privacy Policy periodically.